FAQs

Short for “Frequently Asked Questions” (but also “Fast, Awesome, Quick” answers—just saying). Find quick hits on the stuff everyone’s curious about.

• What Are Default Buttons, and When Should I Use Them?
• Does my Spokenote video need to come from our CEO, executive director, or most senior leader?
• What are the best practices for recording videos on Spokenote?
• If I record a Spokenote, can I swap out the video later so the next time someone scans it, they see the new version?
• How can I update the link on a button on a campaign I built?
• How can I update the video on a campaign that I built?
• Why Doesn't My Page Count Match the Number of Videos I Sent?
• Why Isn't My Spokenote Connecting to My Account on iPhone?
• Can I Add Multiple Videos to the Same QR Code?
• Can I Upload the Same Video More Than Once?
• I have a Spokenote sticker… now what?
• How do I purchase more credits?
• How long do you keep my Spokenote videos?
• Can I upload a photo to my Spokenote?
• After I record my Spokenote… how does the person I give it to watch it?
• Can I download a video I already recorded to a Spokenote?
• Is there an app for Spokenote?
• What phones or iOS versions work with Spokenote?
• Can Spokenote turn my video into written text? (You know, like a magical transcription fairy?)
• How many videoes can I fit in one Spokenote page? I want to collect around 20 farewell videos for a coworker—all in one spot. Is that possible?
• I added my CTAs but they’re not showing up—did they ghost me?
• How do I add an existing video to a Spokenote sticker? When I scan the code, it only gives me options to record or upload.
• Can I record audio only, or upload an mp3?
• Is my Spokenote video private? Can I add a password?
• The email verification link isn't letting me log in