How can I update the video on a campaign that I built?
This article explains the difference between Manage Collectively and Manage Individually campaign settings in Business Workspace, what each one does and doesn't allow when it comes to updating campaign video content, and what options exist for sticker-based campaigns outside of Business Workspace.
The answer depends entirely on which management setting your campaign was built with. This is the most important distinction to get right — the two settings behave very differently once content is saved.
If your campaign is set to "Manage Collectively"
This is the setting most people use when building a Dynamic Video campaign, since it's designed to push one piece of content across every page in the campaign at once.
The tradeoff: once that content is saved and applied to all pages in the campaign, it's locked. There is no self-serve reset option for any page in a Manage Collectively campaign. You cannot swap the video on an individual page, and you cannot reset the whole campaign yourself.
If you need new video content for a campaign like this, the current path is to build a new campaign rather than trying to edit the existing one.
If your campaign is set to "Manage Individually"
This setting lets you treat each page in the campaign separately.
What you get: the ability to use the self-serve "Reset Page" option on individual pages — go to Workspace > Pages, find the page, click the pencil icon to open the Editor, and use "Reset Page" to remove the old video and upload a new one. Confirm when prompted, then upload the new video. (If you're using CTA buttons, add those before uploading the video.)
What you give up: you cannot save one video to every page in the campaign at once. Each page has to be updated individually.
For sticker-based campaigns (not Business Workspace)
Each QR code holds one video and doesn't support a direct swap. The fastest fix is to use a new sticker from your pack. If a video absolutely must be updated on an existing sticker page, contact support to request a case-by-case review, along with the page URL or a photo of the QR sticker.
Quick Reference: What Can I Reset?
| Campaign Type | Push one video to all pages? | Reset individual pages? |
|---|---|---|
| Manage Collectively | ✅ (once, before locking) | ❌ Never, once saved |
| Manage Individually | ❌ | ✅ Self-serve, page by page |
| Sticker-based (non-Business) | N/A | ❌ Needs new sticker or support review |
- Not sure which setting your campaign uses? Check the campaign settings in Workspace before assuming a reset is possible.
- Building a new Dynamic Video campaign and know you'll need to update content later? Consider whether Manage Individually is a better fit than the default Manage Collectively, despite losing the "push to all" convenience.
- You have a Manage Collectively campaign and need the video changed
- You have a sticker-based page that needs a video swap and a new sticker isn't an option