Troubleshooting
Tech acting up? Video not uploading? QR code being moody? This section helps you fix the glitches and get back to sharing your message in no time.
- My video won't play, or the page says it doesn't exist
- Need to change or delete the video on your sticker?
- Why won’t my QR code scan? Is it broken—or just being dramatic?
- Help! Why isn’t my Spokenote showing up when I scan the code? Is it hiding? Is it shy?
- A video or audio isn’t uploading—is something broken? Or is Spokenote just being dramatic?
- Can I reset a Spokenote link if I need a do-over (or a redo on a cringe-worthy video)?
- Are you getting kicked out when trying to record or upload a video after scanning a Spokenote QR code? Does it works on your iPad but crashes on your iPhone? Are you using Wi-Fi? Have you updated your ios?
- I tried uploading a video to my Spokenote sticker from my phone, but after I clicked “Add,” the screen just vanished. Should I have seen an upload bar or something? Did it work?
- How customizable is the Spokenote landing page? Can I make it look like me and not just... generic internet
- My upload failed or is stuck on "processing"
- How do I report a bug?