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I made a mistake and need to swap out a video in my Dynamic Video build. How do I do that?

This article explains what to do if you need to swap out a video in a Dynamic Video build. The outcome depends on the campaign's management setting: Manage Collectively builds are locked entirely once saved, with no way to change any video — the fix is to rebuild the campaign from scratch. Manage Individually builds allow page-by-page video resets, though you lose the ability to push one video to every page at once.

It depends on how your build is set up. If your Dynamic Video campaign is set to Manage Collectively (the default most people use), you unfortunately can't change any of the video elements once it's saved. The build is locked for good, and the best path is to recreate it as a brand-new campaign.
If it's set to Manage Individually, you can reset and swap the video on individual pages within the build.

Customer Question:

"I made a mistake and need to swap out one of the videos in my Dynamic Video Build. How do I do that?"

Detailed Explanation:

Whether you can fix this comes down to which management setting your Dynamic Video build was created with.

If your build is set to "Manage Collectively"

This is the setting most people use for Dynamic Video builds.

If you've already saved, you unfortunately can't change any of the video elements. Once saved, the build is locked — no self-serve reset, no swapping individual videos, no partial edits, across the whole build.

The best fix: recreate your Dynamic Video campaign as a brand-new one. When you rebuild it:

  • Double-check that the correct video is in each slot before saving.
  • Preview every video in the build, not just the one you fixed.
  • If you're using CTA buttons, preview those too and confirm destination links and button text.
  • Only save once everything checks out — there's no second pass after this.

If your build is set to "Manage Individually"

Good news — you have more flexibility here. You can reset the video on the specific page that has the mistake, without rebuilding the entire campaign.

  1. Go to Workspace and click Pages.
  2. Find the page with the incorrect video.
  3. Click the ✏️ pencil icon to open the Page Editor.
  4. Click the bold "Reset Page" button and confirm.
  5. Upload the corrected video (and re-add any CTA button before uploading, since buttons go first).

The tradeoff: this updates that page only — there's no way to push the fix out to every page in the build at once. If multiple pages have the same mistake, you'll need to repeat this per page.

Quick Reference

Build Setting Can I swap out a video after saving?
Manage Collectively ❌ No — rebuild the entire campaign from scratch
Manage Individually ✅ Yes — reset and fix the individual page

What to Check Next

  • Haven't saved yet? You can still fix the video directly in the Editor before saving — no need for any of the above.
  • Not sure which setting your build uses? Check the campaign settings in Workspace before assuming which path applies.

When to Contact Support

  • Unsure whether your build has technically been saved, or want to confirm there's no exception available for your specific Manage Collectively build.